BOOKING TERMS AND CONDITIONS
- Booking of the accommodation units (bungalows, mobile homes, cottages, chalets and housing tents) can be made and finalized via fax, telephone or email at our contact numbers and addresses, or directly on our website, using the online booking system. Bookings are nominative and as such, are valid only for the people whose personal details are indicated in the booking contract.
- Upon receipt of the booking request, Villaggio Camping delle Rose will send guests a holiday estimate that will indicate: the type of accommodation facility, the arrival and departure dates, the exact cost of the holiday, the payment methods for the booking deposit (amounting to 30% of the total cost) and the balance.
- The content of the estimate should be checked carefully by guests and confirmed for acceptance either via Internet or fax.
- Guests who wish to make the booking should arrange payment of the deposit, within 7 days of receipt of the estimate and pay the total balance using one of the following methods:
- by bank transfer, beneficiary:
Villaggio camping delle rose s.n.c
Credito Cooperativo Romagnolo
IBAN :IT 80 F 07070 67820 000000528438
CODICE BIC: ICRAITRRTQ0 (0 IS NUMBER NOT LETTER)
- Payment reason: indicate the file number
- by credit card, indicating number and date
- directly on our website www.villaggiorose.com in booking on-line area.
Guests should pay the amount of your stay must be paid upon arrival by credit card or cash (in not possible to pay by cheques).
Following booking confirmation and the payment of a deposit/balance the booking contract will be deemed completed and as such, will be binding. Should guests forfeit their holiday, either in total or in part, or desire to make any modifications other than as provided for in point 12, the remuneration is in any case considered due.
Any special promotional offers will be subject to specific contractual terms and conditions.
Tourism tax, if applicable, and any extra services not booked should be paid for in loco.
CAUTION: failure to comply with the payment terms and conditions mentioned above constitutes an express cancellation clause that determines legal termination of the contract by Villaggio Camping delle Rose, save the right to compensation for any further damage sustained by Villaggio Camping delle Rose.
- Upon arrival at Villaggio Camping delle Rose guests should go to reception with their booking confirmation. The accommodation facility booked will be available for guests from 3.00 pm on arrival day and should be vacated by 09.30 am on departure day. For any late departures (after 09.30 am), Villaggio Camping delle Rose will charge guests the daily rate for the facility occupied, in compliance with the price list applicable to the public. Should guests not arrive at Villaggio Camping delle Rose by 09.30 am on the day following the arrival date indicated in the booking without communicating this delay, Management reserves the right to cancel the booking and make the facility available to third parties.
- With regard to final cleaning, it is mandatory and costs €60.00 per stay.
- Requests for cancellation of confirmed bookings must obligatorily be made in writing. For cancellations due to causes provided for in the insurance policy, reference should be made to the insurance terms and conditions. For any cancellations due to causes not provided for in the insurance policy, the guest will be offered an alternative holiday during the season. If guests should be unable to take the holiday, the deposit will be refunded by bank transfer at the end of the summer season.
Cancellation policy
In the event of booking cancellation, the amount paid will be refunded as follows:
- up to 30 days from the expected date of arrival the whole amount less the administration charges ( 25,00 euro) will be refunded. Beyond this limit of time no reimbursement is due.
- We accept bookings for pitches for minimum stays of 7 nights with 2 paying adults (from 05/08 to 23/08 minimum stay of 14 nights: August). Bookings shall only be confirmed upon receipt of a deposit of euro 150,00, made using one of the following methods:
- by bank transfer, beneficiary: Villaggio Camping Delle Rose s.n.c. – BCC filiale Sant’ AngeloIBAN IT78I0857467820004000528438- CODICE BIC: ICRAITRRFY0 (0 IS NUMBER NOT LETTER) - Payment reason: indicate the file number
- by credit card, indicating number and date
- directly on our website www.villaggiorose.com in booking on-line area.
- The balance should be paid on departure at the campsite by credit card or cash (in not possible to pay by cheques). In the event of booking cancellation, the amount paid will be refunded as follows:
- up to 30 days from the expected date of arrival the whole amount less the administration charges ( 25,00 euro) will be refunded. Beyond this limit of time no reimbursement is due.
- On arrival at Villaggio Camping delle Rose guests should go to reception with their booking confirmation. The facility booked will be available for guests from midday on arrival date and should be vacated by midday on departure date. For any delayed departures (after midday), Villaggio Camping delle Rose will charge guests the daily rate for the pitch occupied, in compliance with the price list to the public. Should guests not arrive at Villaggio Camping delle Rose by 10.00 am of the day following the date indicated in the booking without communicating this delay, the Management reserves the right to cancel the booking and make it available to third parties.
- By confirming the estimate, guests accept the booking terms and conditions and the applicable price list and undertake to scrupulously comply with the regulations that apply at Villaggio Camping delle Rose. The Management has the right to terminate the booking contract should the signer, members of his or her family and/or his or her guests not comply with applicable regulations.
- With regard to pets, small and medium-sized dogs (max. 30kg) are welcome, with the obligation to indicate this at the time of booking. It is compulsory to keep dogs on a lead (we also recommend bringing a muzzle). For breeds of dog considered dangerous, access is permitted only subject to authorization by the Management.
- Any promotional initiatives (special offers, last-minute offers, etc.) that are made during the year cannot be backdated.
- Any indications received from guests in terms of preferences regarding the location of the village or campsite facility will be treated as such and do not have any contractual value, nor can they be guaranteed as allocation will take place in loco, at the sole discretion of Villaggio Camping delle Rose.
CAMP SITE REGULATION
Camping entrance
Only people authorized by the management are admitted inside the camping area.
The authorisation is provided upon presentation of a valid ID, and, when requested, a Public Security form must be subscribed. Guests will receive a “pass” to be returned before departure
People under 18 are not allowed to enter alone without a regular ID
Minimum stay
Minimum stay for pitches : 1 night
Minimum stay for lodgings : 2 nights
Registration
Guests are requested to check the accuracy of the registration, inform the management in case of discordance and notify variations such as pitch changing, incoming and outgoing guests or visitors.
Maximum places per pitch, inclusive services, additional small tents
It is forbidden to exceed the number of persons per Pitch.
ART. 5 - Pitches , bungalows and mobile homes
Guest can choose among the pitches indicated by the staff. Bungalows and mobile homes will be assigned according to availability.
The Management reserves the right to change the pitch, bungalow and mobile home number, after the deposit of down payment and before arrival.
Reservation cannot be transferred to other people unless authorized by the Management.
Free pitches can be taken only if authorized by the Management and after the down payment deposit which is established by the Management.
All equipment, vehicles included, must be placed and kept in good order within the pitch’s borders.
A caution of € 150,00 will be requested on your arrival. This caution will be returned to you on your departure, or, against check of the inventory deducted in case of damages, deteriorations or lack of material. Lodgings must be left free, clean and tidy before 9.30 0’ clock a.m. of the departure day, (N.B.: the kitchenette must be returned clean and tidy; otherwise an extra €50.00 will be charged for its cleaning).
Arrival/departure time
Pitches can be occupied at 12.00 a.m. , bungalows and mobile homes at 3.00 p.m.
Customers must leave bungalows and mobil homes at 9.30 a.m. and pitches at noon. For later departures the payment of one additional day will be required.
Visitors and daily guests
Management reserves the right to allow the entrance of visitors and daily guests (with no dogs). Visitors will be allowed for free for a short period of time, depending on camp site organization.
Any extended visit must be authorized by the Management and foresees a fee according to the official price list.
Visitors and daily guests can enter the camp site only during day time and with no dogs.
Camping guests must make sure that the entrance of their guests has been authorized by the Management. and will be considered responsible for their guests’ behaviour inside the camp site.
Pets
Pets and small and medium sized dogs are admitted in camping and lodgings (max. 1 dog each pitch or lodging).
Dogs must be kept muzzled, on a leach (maximum length 1,5 m). The dogs’ owners must take them to the indicated toilet or outside the camp site for their physiological needs.
Dogs are not allowed to the beach area as established by the Harbour-master’s office. For breeds of dog considered dangerous, access is permitted only subject to authorization by the Management.
Quiet and silence
Guests must avoid noisy activities, games and the use of electronic devices that may disturb the camping guests at any time of the day.
During the ‘silence hours’ (indicated on the board at the main entrance) the following activities are strictly forbidden: to enter or exit the camp site using motorized vehicles and their use inside the camp site; the use of noisy electronic devices ; the use of sports and leisure equipment; to set up and strike tents.
Vehicles transit and parking - caravan entrance
Only registered cars and motorbikes (identified by plate number) can enter the camp site (pitches and parking places). One vehicle at a time will be allowed on each pitch; a card reporting the pitch number must be displayed on the vehicle.
The use of each vehicle is allowed only to enter or exit the camp site during the specific hours. All vehicles must respect the internal signals and must proceed at a very slow speed. It is forbidden to use motor vehicles during “silence hours”.
Any car or and motorcycle parked outside the pitch or without the pitch number card clearly visible will be towed away and all fees will be charged to the owner.
IT IS STRICTLY FORBIDDEN TO USE THE LIGHTING COLUMNS PLACED INSIDE THE STRUCTURE TO RECHARGE ELECTRIC CARS
Children
Adults are responsible for the behaviour of their children! Their energy and , whose dynamism cannot disturb the quiet and security of the other guests of the camp site.
Rules
It is strictly forbidden to:
- to throw garbage outside of the apposite containers
- to dig holes or small canals in the ground and change the pitch’s borders
- to light outdoor fires
- to damage camping green and equipment
- to pour or spread oils, fuels and hot, salty or waste liquids.
- to wash cars or other vehicles, canvases, and any kind of objects requiring the use of chemical or specific products, outside of the dedicated area located by the camp site entrance.
- to wash dishes and laundry outside of the dedicated sinks
- to wash and rinse off at the fountains
- to waste water or use it improperly
- to use more electricity than the allowed quantity (4 amp) and connect to more than one plug per pitch
- to fence in, fasten anything to the trees, pull ropes and set anything that can be dangerous or hold up the transit. Should guest need a small sized fence for specific use (children) they can ask the management authorization (which can be released only in writing).
- high speed circulation
- to install hard material kitchenettes
- to floor the pitch (except for mats and small size, easily removable wooden bases, which must not exceed anyway the area covered by canvas cloths or other protective equipment)
- to empty w.c. containing formaldehyde inside the Camping containing
Protective canvases cloths, gazebos, small tents
It is allowed to install protective canvases and gazebos with no additional fees if authorized by the management. In any case they must be self-estinguishable or preferably fire-resistant. In any case: and moreover:
- they cannot be fastened to the trees
- they cannot exceed the caravan or veranda’s size and a higher inclination than 10% (maximum sizes: 200 cm on the front; 20 cm on the sides; 40 cm on the top; the covered area must be less than 2/3 of the total area)
- heavy supporting frameworks are not allowed;
- colour should match the surrounding environment (green) and be aesthetically acceptable
Lost and Found
Ant object found inside the camp site must be handed over to the Management in compliance with the law
Swimming pools
Guests can enter the swimming pool only if wearing just rubber slippers and bathing suit. A pass is required to enter the swimming pool area. It's necessary to wear awimming cap
Maximum capacity of the pool is 300 people.
Guests are allowed to bring in a towel, a beach coat, a small bag.
Bikes, prams, pushchairs, balls and other games are not allowed inside the swimming pool area.
Diving, running along the pool edge, playing with balls, eating, free diving are not allowed.
Responsibility and insurances
The use of sports and leisure equipment is at guests’ own risk.
It’s recommended to take care of personal objects, money and valuables, which should not be left inside caravans, tents, bungalows and mobile homes
Moreover please note that the Camping Management is not responsible for the following:
- theft of valuables and precious objects which have not been deposited in the camping safe
- theft of personal objects left unguarded
- any damages caused by other guests, circumstances beyond control, natural calamities, insects, diseases and epidemics (including plants), and other causes which do not directly depend on the Camping staff negligence
Expulsion
The Camping Management reserves the right to force out those guests who, one way or another, infringe the camp site ’s regulations or disturb the quiet and harmony of the Camping community.
The forced out persons will not be able to enter the camp site again, unless they present former request to the management who will evaluate it and decide.
